System
Procedural

My Account — password reset & two-factor authentication

Reset your password and set up two‑factor authentication for your SwiftFox account

October 21, 2026
ID:
334

My account is your own page in Settings. It holds your profile summary, your password and two-factor authentication, the permissions you have been given, and — if you can work in more than one circle — the circle you land in when you sign in. Everything here applies only to your own login.

When you open Settings, SwiftFox takes you straight to My account. It sits at the top of the Settings menu, above the grouped settings.

The page has up to three tabs:

  • Profile & Security — your profile summary, password and two-factor authentication.
  • Permissions — the user groups you belong to and the permission flags they give you. Read-only.
  • Circles — your default circle. This tab appears only when your account has at least one circle available to you.

Profile & Security

The Profile section shows your name and email address. Select View profile to open your own contact profile in a new browser tab.

The Security section has two rows: Password and Two-factor authentication. Each row opens in place on the same page when you select its button, and closes again with Cancel.

Change your password

  1. Go to Settings → My account, on the Profile & Security tab.
  2. In the Password row, select Change password.
  3. Enter your Current password, then a New password and Confirm new password. The new password must be at least eight characters, and the two new entries must match before you can continue.
  4. Select Change password to save it.

Use a strong, unique password that you do not reuse on other systems.

If your organisation signs you in for you (single sign-on). The Password row reads "Your organisation manages your sign-in password." and its button is View details instead of Change password. Selecting it shows that you are signed in using authentication provided by your organisation and do not need a password. Manage your password with your organisation's sign-in provider, not in SwiftFox.

Set up two-factor authentication

Two-factor authentication adds a second check at sign-in on top of your password, so a stolen password alone is not enough to get into your account. You need an authenticator app on your phone, for example Google Authenticator or Authy.

  1. Go to Settings → My account, on the Profile & Security tab.
  2. In the Two-factor authentication row, select Set up. The row reads Not configured until you finish.
  3. Open your authenticator app and scan the QR code shown. If you cannot scan on this device, select Show setup key and type the key into your app instead; Back to QR code returns you to the code.
  4. Under Verification code, enter the 6-digit code your app is showing, and confirm.
  5. SwiftFox then shows a set of recovery codes. Store them somewhere safe: they are how you get back into your account if you lose access to your authenticator app.

Once two-factor authentication is on, you are asked for a code from your app each time you sign in. To move it to a new phone, use the same row, which then reads Reconfigure.

Permissions

The Permissions tab shows what your account is allowed to do. It is read-only.

  • Groups lists the user groups you belong to. Your access comes from these groups.
  • Permission flags lists every permission those groups give you, with a count of how many permissions you have and across how many areas. Each row shows the Permission, the Area it belongs to and the Group that grants it; where more than one group grants the same permission, the extra groups appear as a count you can hover over to see their names. Use the search box to find a permission.

To change your group membership, contact an admin in your organisation. Admins manage groups as described in Users & group membership.

Circles — choosing your default circle

If you can work in more than one circle, the Circles tab lets you choose which circle you land in after signing in. You can still switch to any of your circles at any time from the top navigation — the default only decides where you start.

  1. Go to Settings → My account and open the Circles tab.
  2. Choose a circle from the Default circle list. The circle that is currently your default is marked Current default.
  3. Select Save changes. SwiftFox confirms that the default will be used the next time you sign in.

If no default is set, SwiftFox uses your first available circle. If you have access to only one circle, the tab says so and that circle is used automatically.

This tab only chooses between circles you already have. Circle membership is managed by your admins — contact them to be given access to another circle. For how circles work, see Switching Circles and finding Contacts.

Notes

  • These options control only your own login. To manage other people's access, admins use Users and User groups under Users & access in Settings.
  • If you are locked out of two-factor authentication and do not have your recovery codes, contact your system administrator or SwiftFox Support.