Latest blog posts
The latest insights from the team.
Donors for life
Create a seamless online fundraising experience for your donors and make it easy to raise money for your cause. Send donors personalised content to improve donor retention rates and increase your recurring givers.
AI for good
By leveraging SwiftFox’s powerful AI toolkit built for charities, you can identify contacts who have high potential to be one-off or repeat donors - and even know exactly the right amount to ask them for.
Partnership approach
We deliver long-term partnerships built on mutual trust. Each charity receives a dedicated Account Manager to support you through implementation and beyond,while our roadmap is based on user feedback.
Every supporter, one complete picture
Each donor, volunteer and supporter has a profile in SwiftFox that tracks all core data including contact information, donor history, financial status and all communications sent and received.
Donors and volunteers can be added automatically via website join forms created in SwiftFox, or manually by administrators in your team.
One-off gifts and recurring donors, both handled
Whether you are looking for one-off campaign donations or recurring financial supporters on a subscription, SwiftFox manages both seamlessly.
All payment methods are supported, including credit card, direct debit, payroll deduction and invoicing. Receipt data is stored against the contact’s profile in SwiftFox.
Events that raise money and build community
Events are often the lifeblood of charities, and SwiftFox provides a fully integrated event management feature.
Features we support include customised tickets, multiple pricing levels, capacity limits, waitlists and customised RSVP pages.
Stay close to every donor, automatically
The right message to the right donor at the right moment can make all the difference. SwiftFox connects your donor database directly to your email, text, and event tools — so every communication is personalised and every interaction is logged. Automate thank-you sequences, re-engagement campaigns, and event follow-ups, and see the full donor journey in one place.
Many of your communications can also be automated based on activity.
Prove your impact, in numbers
The SwiftFox Action Centre provides dedicated reporting, customised to meet your requirements. These include live donation tracking, financial reports, EOFY results and many more. All data is exportable, and development of visual dashboards is also available. Features we support include customised tickets, multiple pricing levels, capacity limits, wait-lists and customised RSVP pages.
Build a relationship with us
We know that every dollar counts — and that switching platforms is a real risk when your team is already stretched. SwiftFox has been built alongside charities and not-for-profits for over 20 years. We understand donor retention, grant reporting, and the pressure of doing more with less.
That’s why we give you a dedicated team to manage the migration, so your staff can stay focused on the work that matters.
That’s why we give you a dedicated team to manage the migration, so your staff can stay focused on the work that matters.
Common questions about CRM software for charities
What CRM do charities use?
Many charities use SwiftFox to manage supporter relationships, run fundraising campaigns, and coordinate volunteer activity. SwiftFox is designed for values-driven organisations, offering a donor CRM, communication tools, and campaign management in one platform — without the complexity or cost of enterprise systems that weren't built for charity teams.
How do charities manage donor relationships?
SwiftFox helps charities build and maintain donor relationships by centralising contact records, tracking giving history, and automating personalised communications. Fundraising teams can segment supporters by donation level or interest, send targeted appeals, and track campaign performance — giving them the data they need to grow long-term donor loyalty.
How can charities improve supporter engagement using technology?
SwiftFox gives charity teams tools to communicate with supporters across email and SMS, manage campaign activity, and track engagement in one place. With automated workflows and smart segmentation, charities can send the right message to the right person at the right time — without a large team or a complicated tech stack.
Let’s talk more
Our team is standing by to share our insight and expertise that comes from pushing ourselves every day to reach our goal of creating the best world’s best campaigning software.
We’d love to learn more about your engagement needs and show you how SwiftFox can help!