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Latest blog posts
The latest insights from the team.
Keep donors giving for longer
Give supporters an easy way to donate online, then keep them close with messages tuned to how they give. One-off gifts grow into recurring support, and fewer donors slip away.
AI that finds your best donors
SwiftFox reads your supporter data to flag who's likely to give again — and suggests the right amount to ask for. You spend your appeals where they'll do the most good.
A partner, not a vendor
You get a dedicated account manager from migration onward, not a ticket queue. The roadmap follows what charities ask for, so SwiftFox keeps fitting how you work.
Every member, fully tracked
When a donor's history is scattered across spreadsheets and inboxes, you're left guessing. In SwiftFox, every supporter gets one profile — giving history, contact details and every conversation in a single view — so you always know where a relationship stands.
AI Insights
Communications logged
Giving history & receipts
One-off or monthly, gifts on autopilot
Chasing lapsed gifts and reconciling receipts by hand eats hours you don't have. SwiftFox collects one-off and recurring donations automatically, then files every receipt against the donor's profile the moment it clears.
Direct debit & card
One-off or recurring
Reconciled with Xero
Receipts auto-filedChip
Stay close to every donor, automatically
A thank-you that never goes out, a lapsed donor no one followed up — small misses cost you gifts. SwiftFox triggers personalised emails and texts off each donor's activity, and logs every one against their profile as it happens.
Personalised from donor data
Triggered by activity
Templates built in
Raise money, build community
Ticketing in one tool, the guest list in another, and no clear picture of who turned up — events shouldn't eat a week of admin. SwiftFox runs tickets, RSVPs and payments together, then writes attendance straight back to each supporter's profile.
Supporter pricing
Attendance writes to profiles
RSVPs & waitlists built in
Prove your impact, in numbers
Walk into your board meeting with the numbers already sorted. The Action Centre reports donations, finances and campaign results live — customised to what your charity tracks. Export any view, or hand your board a live dashboard.
Live donations & finances
Campaign & EOFY reports
Export or live dashboard
Let donors help themselves
Let donors update their details, manage a recurring gift and download receipts themselves — no email back-and-forth, no admin landing on your team.
A website that feeds your CRM
Build a charity website that plugs straight into SwiftFox. Donation forms and event pages write to the CRM as they happen, so nothing gets re-keyed by hand.
AI that does the busywork
Beyond spotting your best donors, SwiftFox AI drafts appeals, sums up a supporter's history and answers questions about your data in plain English.
List builder
Forms
Calls
Automations
Documents
Integrations
Dashboards
Projects
Finance
Task management
Build a relationship with us
We know that every dollar counts — and that switching platforms is a real risk when your team is already stretched. SwiftFox has been built alongside charities and not-for-profits for over 20 years. We understand donor retention, grant reporting, and the pressure of doing more with less.
That’s why we give you a dedicated team to manage the migration, so your staff can stay focused on the work that matters.
That’s why we give you a dedicated team to manage the migration, so your staff can stay focused on the work that matters.
Free training that never stops improving
Software only pays off when your team knows how to use it. SwiftFox Academy is a growing library of free lessons and masterclasses — open to everyone, no login required. Learn at your own pace, whenever you need to.
Always current
New lessons land regularly and keep pace with every product update, so what you learn today still holds tomorrow.
Fresh content every week
Deep dives into one feature or topic at a time, from CPD tracking to board reporting.
Free and open, forever
No account, no paywall, no catch. Share it with your team, your board, or whoever comes next.
Common questions about CRM software for charities
What CRM do charities use?
Many charities use SwiftFox to manage supporter relationships, run fundraising campaigns, and coordinate volunteer activity. SwiftFox is designed for values-driven organisations, offering a donor CRM, communication tools, and campaign management in one platform — without the complexity or cost of enterprise systems that weren't built for charity teams.
How do charities manage donor relationships?
SwiftFox helps charities build and maintain donor relationships by centralising contact records, tracking giving history, and automating personalised communications. Fundraising teams can segment supporters by donation level or interest, send targeted appeals, and track campaign performance — giving them the data they need to grow long-term donor loyalty.
How can charities improve supporter engagement using technology?
SwiftFox gives charity teams tools to communicate with supporters across email and SMS, manage campaign activity, and track engagement in one place. With automated workflows and smart segmentation, charities can send the right message to the right person at the right time — without a large team or a complicated tech stack.
Let’s talk more
Our team is standing by to share our insight and expertise that comes from pushing ourselves every day to reach our goal of creating the best world’s best campaigning software.
We’d love to learn more about your engagement needs and show you how SwiftFox can help!