Data Security FAQs for SwiftFox CRM

All data is stored locally

SwiftFox is Australian owned and built. All databases and client data resides in Australia

Our databases & design

SwiftFox is a SaaS solution hosted within Microsoft Azure’s secure cloud.  

Data will be hosted in our primary region which is Azure Australia South-East (Melbourne). Our secondary region is Azure Australia East (Sydney). All of the data stored in SwiftFox is geo-redundantly replicated across these regions to ensure no loss of data in the event of a hosting failure.

The ‘back-end’ of SwiftFox is a combination of SQL Server, Azure Cosmos and the Elastic stack. Each client’s data is isolated in its own database, separated from the others, with separate credentials for access. No data entered by a client is ever shared or accessed by any other organisation.

To what data centre standards does SwiftFox adhere?

SwiftFox uses Microsoft Azure’s data centres in Australia. Azure’s standards can be found here

Does SwiftFox encrypt data in transit?

Yes

Does SwiftFox encrypt data at rest?

Yes

Does SwiftFox support Single Sign On (SSO) and Multi-Factor Authentication (MFA)?

Yes

Does SwiftFox cater for integration methods such as Application Programming Interfaces (APIs)?

Yes, SwiftFox supports APIs

What is SwiftFox Service Levels for uptime availability?

99.5% up time for our applications

0 loss availability from 7:00am to 9:00pm in the Australian and New Zealand markets

What are your support hours, inclusions, and exclusions?

Support hours at 8am-6pm AEST work days, 24/7 support is available for urgent requests

What is the process for raising and tracking incidents?

Emailing our dedicated support line, or contacting a member of our support staff by phone

What are the SLAs for incident and problem resolution?

SwiftFox prioritises all Support Requests based on its reasonable assessment of the severity level of the problem reported; and responds to all Support Requests in accordance with the responses and response times specified in the table set out our website.

Does SwiftFox provide system logs?

Yes, system logs are available on request. We work with our clients on specific needs.

What desktop components are required to use SwiftFox?

General desktop browser. Chrome is preferred but all major browsers are supported.

Is client data available for client download upon cancellation of service?

Yes, all data is available for download, and our staff can also assist with final data extraction

Is client data erased upon cancellation of service? If so, when?

Yes, all data is immediately deleted on cancellation of service, following client confirmation

What Personally Identifiable Information (PII) details are entered/stored in SwiftFox?

We only store PII details requested by our client. These typically include Name, Email, Address, Phone

Does SwiftFox and PII data stored comply with the Australian Privacy Act 1988?

Yes

Is client data shared with any other service?

No. Unless the client requests data is shared via API to another service

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