How do I improve deliverability?
Configure a custom sending domain in Email Settings and send from you@yourdomain instead of a generic address.
Where do unsubscribe categories come from?
From the email campaign categories set in Settings. They populate the categories recipients see on the email preferences page and classify your sends.
What do email tags do?
They're internal labels (set in email tag settings) for classifying and segmenting campaigns. They aren't shown to recipients.
How do I include one-to-one emails in the list?
Remove the Owner Type — exclude — Person filter on the Emails screen.
What can I A/B test, and how is the winner chosen?
Test subject lines, designs or calls to action. Set a split %, pick open rate or click rate as the success metric, and set a test duration; the winner then sends to the rest automatically.
Can I send from a contact's stakeholder leader?
Yes — enable Stakeholder Leader name/email in the Details step, and set a fallback sender for contacts without one.
How do replies work?
By default replies go to the sender. Set a different Reply-To if you need replies to go elsewhere.
Do I need an Add/Update Contact block when sending a survey form?
No. Use the Survey block — email tracking ties the form submission to the recipient automatically.
How do I preview merge fields per contact?
Use Preview in the builder and select a contact to resolve the fields.
What does SwiftPredict do?
It chooses the best send time within the next 24 hours per contact based on past behaviour (requires 5 or more prior opens); otherwise the email sends immediately.
How can I see who clicked which link?
Open the sent campaign → Links tab → click a link to see total clicks and the list of clickers.
Can I clone an existing campaign?
Yes — use the ⋯ menu on a campaign and select Clone to copy its details and design into a new campaign.