Viewing a contact's list memberships

The Lists sub-tab within a contact's Insights gives you a single, centralised view of every list a Contact currently belongs to — and lets you manage their fixed list membership directly from the profile.

This sits under a People profile → Insights, alongside Emails and Events.

What you can do

• View every list a contact currently belongs to.
• See each list's name and type, and whether it is a live list or a fixed list.
• Remove the contact from fixed lists.
• Add the contact to fixed lists directly from their profile.
• Search through all the lists associated with the contact.

Note that live lists are driven by criteria, so they cannot be edited manually from this view (see Removing a contact from a fixed list below).

View a contact's list memberships

1. Open a People profile.
2. Select the Insights tab.
3. Open the Lists sub-tab.
4. Review the table showing every list the contact belongs to.

The table displays:

• List name
• List type (the kind of list)
• Whether the list is live or fixed

Remove a contact from a fixed list

1. Open the Lists sub-tab within Insights.
2. Locate a fixed list in the table.
3. Select the remove option for that list.
4. Confirm the removal.

Live lists cannot be edited here because their membership is driven by criteria rather than manual selection.

Search the lists a contact is in

1. Use the search field at the top of the lists table.
2. Search by list name.
3. Review the filtered results showing only matching lists.

Add a contact to a fixed list

1. Open the Lists sub-tab within Insights.
2. Use the list search at the top of the table.
3. Search across the available fixed lists.
4. Select a fixed list to add the contact to.
5. Confirm the addition.

How it fits with the rest of the List Builder

• This view complements existing list management and reporting tools.
• Live lists are managed automatically by criteria and cannot be changed manually.
• Fixed lists allow direct add and remove actions from the contact profile.
• Changes made here immediately affect list-based campaigns, reports and automations.

FAQs

Where do I find list associations for a contact?

Open the person profile, go to Insights, then select the Lists sub-tab.

What lists are shown in this view?

All lists the contact currently belongs to, including both live and fixed lists.

Can I remove a contact from any list?

You can only remove contacts from fixed lists. Live lists cannot be changed manually.

Why can't I remove someone from a live list?

Live lists are generated by criteria and update automatically, so membership cannot be edited by hand.

Can I add a contact to a list from their profile?

Yes. You can search for and add the contact to fixed lists directly from the Lists sub-tab in Insights.

What is the benefit of this feature?

It provides a streamlined way to see, manage and report on a contact's list memberships from a single place.