Auto top-up is a rule that automatically adds a configured amount to your wallet whenever the balance falls below a threshold you set, so your balance is always ready when you need it.
Configuring auto top-up
- On the Wallet settings page, click Manage wallet and open the Auto top-up tab, then click Set up auto top up. The Set up button on the Available balance card takes you to the same place.
- Under When balance falls below, choose a preset or enter the trigger threshold (for example, $100). The threshold must be at least $10. The $50 minimum below applies to the top-up amount, not to this threshold.
- Under Top up amount, choose a preset or enter the amount to top up (for example, $250). The field reads Enter amount of at least $50: the minimum top-up is $50, and that minimum applies to automatic top-ups just as it does to manual ones — see Quick top-up (fees, GST, receipts & invoices) (Document ID: 318).
- Check the Summary that appears once both amounts are set — Subtotal, Fees (where a fee applies), the tax line (for example GST (10%)) and Total. Amounts are shown in AUD.
- Under Payment method, select the card you want to charge. A processing fee applies to each transaction.
- (Optional) Enter an End date (DD/MM/YYYY) if you only want auto top-up to run for a limited period.
- Tick I understand Wallet top ups are non-refundable and can only be used for communication usage fees. Auto top-up can't be enabled without it.
- Click Enable auto top up, or Cancel to leave without saving.
The message Auto top-up settings saved successfully appears, and the Auto top-up tab now summarises your rule, with an edit (pencil) control for changing it. From now on, SwiftFox automatically charges the nominated card and tops up your wallet whenever a send takes the balance below the threshold.
Selecting a payment card
Auto top-up uses a single nominated card. If you have multiple saved cards, choose the one you want under Payment method. To add a new card, see Managing payment cards (Document ID: 329).
Receipts and end dates
- Email receipts — these are not set in the auto top-up form. To have a payment confirmation emailed every time the wallet is topped up (by auto top-up or a quick top-up), click Manage wallet, open the Alerts tab, tick Email a payment confirmation when wallet is topped up under Payment receipts, enter at least one address under Send receipts to, and click Save changes. The same tab has Low balance alerts, which email chosen recipients when the balance drops below an amount you set (at least $100). See Quick top-up (fees, GST, receipts & invoices) (Document ID: 318) for detail.
- End date — set an end date if you only want auto top-ups to run for a limited period (for example, during a specific campaign). Leave it blank to run indefinitely.
When auto top-up fires
Auto top-ups are triggered at the moment a send reduces your balance below the threshold. They are only processed when a balance check fails — not on a fixed schedule. If you see the balance go low without a top-up, either no send has occurred since, or the rule is disabled or past its end date.
Stopping auto top-up
Click Manage wallet, open the Auto top-up tab and do one of the following:
- Disable auto top-up. The message Auto top-up disabled confirms it.
- Use the edit (pencil) control to set an End date.
Saved changes take effect immediately.
If auto top-up fails
Auto top-up failures are typically caused by an expired or declined card. Click Manage wallet, open the Cards tab, and check the card's expiry. Saved cards can't be edited — instead, add a new card with Add new card. Then, on the Auto top-up tab, edit the rule and choose the new card under Payment method. Finally, delete the expired card if you no longer need it.
Auto top-up applies to the wallet as a whole, not per channel — a single rule (threshold and amount) covers all usage drawn from that wallet.