Communications Wallet

Prepaid credit for sending emails and text messages — balance and rates, quick and auto top-ups, payment cards, credit limits, shared wallets and transaction reporting.

General

Communications Wallet

Communications Wallet — Overview

Manage your Communications Wallet: configure rates, set auto‑ or manual top‑ups, add payment cards and view usage reports.

Communications Wallet

Communications Wallet — Frequently asked questions

Top‑up, billing, auto‑top‑up & support FAQs for the Communications Wallet.

Workflows

Communications Wallet

Managing payment cards

Securely add, view, select, and remove payment cards for quick and auto top‑ups in SwiftFox.

Communications Wallet

Balance, rates & inclusions

Check wallet balance, per‑unit costs, and plan inclusions to manage spend and avoid blocked campaigns.

Communications Wallet

Shared wallets & Circles

Three wallet models—account‑wide, per‑Circle, and shared global—explained with setup, verification, and management details.

Communications Wallet

Auto top-up (thresholds, cards, end dates, email receipts)

Auto‑top‑up instantly adds funds when your wallet balance falls below a set threshold, with customizable amount, card, email receipts, and optional end date.

Communications Wallet

Accessing & configuring the wallet

Configure, open, and manage your SwiftFox wallet—including balances, top‑ups, cards, and transaction summaries.

Communications Wallet

Credit limits & send behaviour (what is and isn't blocked)

SwiftFox credit limits control sending: emails/texts blocked when funds run out, one‑offs, automations, and VoIP calls stay active.

Communications Wallet

Communications Wallet — Workflows: step-by-step

Top‑up, manage auto‑top‑up, cards, invoices and export CSV for your Communications Wallet.

Communications Wallet

Transactions & reporting

View, filter, sort and export detailed transaction activity and summaries.

Communications Wallet

Quick top-up (fees, GST, receipts & invoices)

Add funds instantly, view live fee and GST breakdowns, and generate receipts and invoices.

Limitations & best practice

Communications Wallet

Communications Wallet — Limitations & best practice

Manage Communications Wallet limits, auto‑top‑up settings and best‑practice spend optimisation