Quick top-up (fees, GST, receipts & invoices)

A quick top-up is a one-off manual top-up: you choose an amount, pick the card to pay with, review the payment summary and confirm. The funds are added to your wallet once the payment succeeds.

Doing a quick top-up

1. On the Wallet settings page (Settings → Finance & usage → Wallet), find the Quick top-up card at the top of the page.
2. Under Select amount, click a preset — $250, $500, $750 or $1000 — or type an amount in the field (it reads Enter amount). The minimum top-up is $50; a smaller amount is rejected.
3. Click Add funds. The Payment method dialog opens.
4. Select one of your saved cards, or add a new card. To edit or delete saved cards, use Manage wallet → Cards instead — see Managing payment cards (Document ID: 329).
5. Click Next to see the Summary (explained below). It also names the card being charged and its last four digits.
6. Click Confirm to take the payment, or Back to return to the previous step.
7. Wait for the message. Top up successful confirms the amount added to your wallet. If Top up failed appears, try again or use another card.

The payment summary

The Summary step shows, in order:

• Net top up — the top-up amount.
• The tax line (for example GST), marked (incl.) when tax is included in the amount.
• Card surcharge — shown where a surcharge applies.
• Payment total — the amount charged to your card.

Amounts are shown in AUD. The payment total can be higher than the amount added to your wallet, because it can include the card surcharge charged by the payment provider (Stripe) and tax. Read the total off the summary rather than estimating it — the surcharge and tax depend on your account and on the amount.

Receipts and invoices

Every top-up creates a receipt and a paid invoice on the linked organisation:

• The receipt records the payment itself — the amount paid and the date.
• The invoice shows the breakdown of fees, tax and the net top-up amount.

To download an invoice:

1. In the Wallet transactions section of the Wallet settings page, open the Detailed Activity tab.
2. Find the top-up row you want. Choosing Top ups only in the type dropdown narrows the list.
3. Click Download invoice on that row. The invoice downloads as a PDF. If it can't be generated, the message Unable to generate invoice PDF appears.

For more on the transaction tables, see Transactions & reporting (Document ID: 319).

Emailed payment receipts

You can have a payment confirmation emailed every time the wallet is topped up — by a quick top-up or by auto top-up:

1. Click Manage wallet and open the Alerts tab.
2. Under Payment receipts, tick Email a payment confirmation when wallet is topped up.
3. Under Send receipts to, enter at least one email address. Use Add email to add another address or Remove email to remove one.
4. Click Save changes.

This setting is not part of auto top-up — see Auto top-up (thresholds, cards & end dates) (Document ID: 326) for the auto top-up rule itself.

The same Alerts tab has Low balance alerts: tick Notify recipients when wallet balance drops below your threshold, set the amount the alert is sent at (at least $100), and enter the addresses under Send alerts to. Click Save changes to keep any changes on this tab.

Refunds

Wallet top-ups are non-refundable and can only be used for communication usage fees, so top up only what you expect to use.