Overview
When looking for a CRM, many of our clients have considered Monday.com’s CRM, as it is also a new player in the market. Both SwiftFox and Monday.com are cloud-based SaaS CRM platforms, that can have 10 or 10,000 users and enable you to undertake a range of actions with the data stored in them.
This page can help you understand both platforms and help educate your choice.
Comparing Features
Setup & training
With SwiftFox when you get started you won't need a third party ‘Implementation Partner' to get you set up – the SwiftFox team handle everything.
As part of our commitment to ensuring your success with SwiftFox, we recognise the importance of a hands-on onboarding process. We work closely with our clients during the initial stages of onboarding, collaborating with new clients to import data, configure customisations, and establish new user accounts and appropriate permissions.
Once the platform environment has been set-up and configured, our team will work closely with you to provide a comprehensive overview of the system & train your team. Any webinars or training sessions can be recorded and made available to your team for future reference.
Monday.com offers a simple set up process, with the main user having the ability to complete the basic set up.
They have a ‘Hands Off’ set up process, offering webinars and video tutorials to assist with the set up. In addition, users have access to community forum where a team member or another user can answer any questions or resolve issues which may arise. This means that personalised ongoing support is offered to a limited extent.
Data security
SwiftFox hosts client data in Australian data centres on Microsoft Azure, so your data stays onshore. The SwiftFox team operates under Australia's only industry-legislated privacy code and is a member of the Australian Data and Insights Association.
monday.com launched on AWS Sydney in 2023, so an APAC region exists. But it is not self-serve: monday's own documentation says only that some accounts created in APAC may be hosted there, choosing a region means going through a partner or enterprise account manager, and data cannot be relocated once stored. If you get it wrong at signup, the fix is a new account.
Usability
SwiftFox features a beautifully simple user experience. Uncomplicated design is powerful. You, your boss, your intern, the new hire - everyone in your organisation should know how to use, and love using SwiftFox. And you should be able to work out how to use a feature with a few clicks. SwiftFox was built from the ground up in the social media age and our future focussed design principles make it simple to navigate. As a universal CRM, once you understand how to navigate one feature – you can navigate them all!
Monday.com has a simple interface which many will find easy to use. Monday.com does have limits on internal data storage which vary depending on the level of subscription, offering between 20GB - 1000GB of storage.
Universal CRM
SwiftFox has everything you need in one platform. This is what makes it so powerful. So marvellously simple to use. You can send emails, newsletters, coordinate events, create forms, manage your pipeline, send text messages, have phone calls, tick off your tasks, talk to your team - all from one place, and with one subscription.
Following initial set-up, organisations license SwiftFox on a subscription basis and our central development team take care of ensuring your platform is always updated and at the cutting edge of innovation.
Monday.com’s features are extensive when compared to that of other CRMs. Some key features which are outlined on their website, are only available in its other platforms which users will need to purchase at an additional cost. For example, one feature that is only available at an additional cost is their roadmap planning. This provides organisations with the ability to track interactions with clients and members from pre to post purchase of their product or service. Such a feature is available through Monday Dev which is their software dedicated to research and development teams.
AI & data innovation
SwiftFox is built by The Red Fox Group, an Australian data analytics company, so AI and analytics are not a bolt-on here. Our AI is deliberately simple: draft an email and send it when your people actually open things, see who is likely to renew or lapse, spot who will donate or buy before you ask.
It is included. There are no credits to buy, no consumption meter running in the background, and no separate AI licence.
monday includes AI credits by tier — 3,000 a month on CRM Pro — and they are an account-level pool, not a per-person allowance. Across 50 people that is about 60 credits each per month.
You can move up to a larger credit bucket from admin settings, though monday does not publish what the larger buckets cost.
New features roadmap
SwiftFox takes care of everything. As a SaaS platform, our team has a long-term development pipeline where we are continuously rolling out new features accessed by all our users. Clients can always submit suggestions for the product roadmap.
Monday.com has a roadmap of releases which it frequently communicates to its users via email, webinars and also its website.
Ongoing support
SwiftFox has the help you would expect — guides, in-platform training, videos, live webinars, the SwiftFox Academy. But we are also local, and we have a phone. Get stuck and you can talk to someone who can jump on a video call and sort it out. Support is included, not a percentage of your licence.
monday includes support on all paid plans, with tailored onboarding at its top tier. There is no separately priced premium support plan published.
SwiftFox: What does it do?
SwiftFox is campaign and membership software for organisations that talk to their people at scale. Store contacts, send emails and texts, make calls, run events, build forms, manage memberships, accreditations and awards, track cases and visits, run projects and pipelines, take payments and reconcile them to Xero, publish a member portal — and see every interaction against the one profile.
SwiftFox AI reads that history and tells you what to do with it: who is likely to renew, who is drifting, who will donate, who will show up. Automations then handle the follow-up so your team doesn't have to.
One subscription. Everyone in your organisation gets an account. No per-user fees.
Monday.com
: What does it do?
monday.com began as a work management platform and now sells monday CRM as a distinct product with its own pricing. It is a credible, well-designed CRM for a sales team running a deal pipeline.
monday CRM lets you:
- Manage leads, deals and pipelines
- Run AI lead scoring and enrichment, with forecasting
- Issue quotes and invoices
- Run email campaigns through monday campaigns, a separately priced product
The platform heritage still shows in places that matter for membership organisations: boards are capped at 75 columns on Pro, contacts are a metered resource rather than a database, and mass email relays through an individual staff member's own mailbox.
An Overview of SwiftFox Users
SwiftFox is campaign and membership software for organisations that talk to their people at scale. Store contacts, send emails and texts, make calls, run events, build forms, manage memberships, accreditations and awards, track cases and visits, run projects and pipelines, take payments and reconcile them to Xero, publish a member portal — and see every interaction against the one profile.
SwiftFox AI reads that history and tells you what to do with it: who is likely to renew, who is drifting, who will donate, who will show up. Automations then handle the follow-up so your team doesn't have to.
One subscription. Everyone in your organisation gets an account. No per-user fees.
An Overview of
Monday.com
Users
monday.com began as a work management platform and now sells monday CRM as a distinct product with its own pricing. It is a credible, well-designed CRM for a sales team running a deal pipeline.
monday CRM lets you:
- Manage leads, deals and pipelines
- Run AI lead scoring and enrichment, with forecasting
- Issue quotes and invoices
- Run email campaigns through monday campaigns, a separately priced product
The platform heritage still shows in places that matter for membership organisations: boards are capped at 75 columns on Pro, contacts are a metered resource rather than a database, and mass email relays through an individual staff member's own mailbox.
Pricing
SwiftFox charges one subscription for your whole organisation. Everyone gets an account — the ops manager, the intern, the board member who logs in twice a year.
That is a deliberate choice. When licences are rationed, people work around the CRM instead of in it: spreadsheets appear, lists get emailed around, and the 360-degree view you bought the system for quietly stops being true. Per-user pricing also punishes you for growing.
monday CRM is the cheapest platform on these pages — A$45 per seat per month on Pro, about A$27,960 a year for 50 people including monday campaigns. We are not going to argue with the sticker price.
The question is what you are buying at it. Contacts are metered: 10,000 on Standard, 100,000 on Pro. Boards are capped at 75 columns on Pro. And mass email relays through an individual staff member's own Gmail or Outlook account, capped at 2,000 a day.
For a sales team running a pipeline, that is a well-built product at a fair price. For an organisation whose core job is communicating with a membership base, the email model is the thing to test first.
Time to join SwiftFox? Making the jump is easy!
Get in touch and learn how easy it is to switch to SwiftFox, our team is available to help you every step of the way.
We don’t just tell you to export your data from your old system and figure it out yourself, we sit down and plan with you the most efficient migration process with minimal disruption.
And then a dedicated SwiftFox team member will take care of the transition, including help with set up and data importing if required. No third-party implementation provider required, just us!
SwiftFox and Monday.com Integration
We also know there are times when one part of your organisation may need Monday.com, while SwiftFox meets different requirements. That’s why we also offer a fast integration with Monday.com, powered by Zapier. Integration takes minutes to set up with our SwiftFox and Monday.com templates, and your data will start syncing immediately. This makes it possible for different teams in your organisation to use both platforms.