New AI enhanced calls, streamlined accreditation management and more

Here’s a quick roundup of some recent SwiftFox updates we’ve rolled out.

AI-powered call transcription, summaries & sentiment analysis

We’ve improved the way SwiftFox handles call transcription, automated summaries, and sentiment analysis:

• Every call is automatically stored in a post.
• If a survey was completed on the call, it’s linked directly to the post.
• AI analyses the call sentiment and tags it as positive, neutral, or negative—helpful for reporting and gaining insights into conversations.
• Need full details? Download an entire call transcript as a Word document in one click.

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A fresh look for SwiftFox – Project Ignite

We’ve started rolling out updates as part of Project Ignite, our initiative to elevate SwiftFox’s user experience. Our first step has included a refreshed login screen, splash screen and logos. Stay tuned for more updates coming soon!

You can read more about Project Ignite here.

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Easier payment issue resolution in the Login Portal

For clients using a login portal, managing failed payments is now more straightforward. Contacts can easily see and resolve payment issues directly within the portal through an intuitive user experience.

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Streamlined Accreditation Management

One for the organisations that manage accreditation programmes. Your contacts now have more intuitive ways to manage their accreditations and learning in the login portal:

• Members can view their accreditation activities and track progress.
• Export all activities, including associated points, in just a few clicks.
• A clear overview of points earned and required for the current accreditation period.
• Optional: Allow members to submit new activities for approval through the portal.

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These updates are live now—log in to SwiftFox to explore them!