February 2026 recap

May was another big month in SwiftFox. We shipped the new Contact Management preferences panel, Calls & Visits UI improvements across desk and more.

The Communication Wallet is now the only way to pay for SwiftFox communications above your monthly plan inclusions. Here's what's changed and what to do now.

This is a significant improvement to how SwiftFox handles email, SMS, and VoIP costs. You'll have a self-serve Wallet that gives you real-time visibility.

From now on, every Subscription will automatically generate invoices — you don't need to do anything to trigger it.

What a bumper February. It was a real Feb feast of features here at SwiftFox, with well over 100 improvements, enhancements and new capabilities shipped across the platform.

What a start to the year! If you have logged into SwiftFox recently, you have probably noticed a large number of new features and improvements.

This is a very big week for SwiftFox. A huge amount of work has gone into this release and we are excited to share our biggest feature launch yet.

As we head towards the end of the year and into the Christmas break, I just wanted to take a moment to say thank you.

Explore the refreshed theme, new Action Centre builder, and smarter ways to manage your Lists, Posts, and Cases.

Our developers have been busy adding new features to SwiftFox. Here are some of the highlights from the latest update.

From smarter SMS campaigns to Meta Ads sync — see what’s new in SwiftFox this month.

We’ve got some exciting news – the brand new List Builder is here! 

From custom financial fields to new map features, here’s what’s just landed in SwiftFox.

We’ve released a fresh set of features to the SwiftFox Website Platform – giving you more control over how your site looks.

Draw on maps to create lists, manage field visits, share call lists across teams, and seamless form integration on Websites

Discover the joy of managing group bookings with our new feature at SwiftFox Events. This tutorial will guide you through creating group tickets and tracking purchases effortlessly, making event planning a breeze.

We’re excited to share the latest product updates designed to make your experience even better.

Manage table bookings, consolidate duplicates, and build better targeted lists with our latest updates

From quiz modes to calendar views - discover the latest powerful features designed to transform your workflow management and make data tracking more insightful than ever.

Take a sneak peek at the new List Builder and updates on conditional automation, test SMS, data table in forms, and enhanced sentiment previews.

New features to help you work smarter: direct invoicing, address tags, case management & more.

Discover our new AI call features, branding updates, improved payment portal, and streamlined accreditation tools.

Here’s a roundup of some of the features we’ve recently released, based on feedback and ideas from clients.

We’re excited to kick off 2025 by bringing you new tools to make SwiftFox even more effective.

We wanted to give you an exclusive look at what’s ahead for SwiftFox this year. In this article, our CEO, John McLindon, has shared some insights into our 2025 plans.

Your CRM (Customer Relationship Management system) is supposed to be the ringmaster, keeping everything organised and running smoothly. But what if your trusty CRM has started showing signs of age?

Advocacy and public relations (PR) are key components of many non-profits and associations, shaping public perception and driving meaningful change. Keeping track of these efforts can often feel overwhelming—with emails to policy-makers, follow-ups on press releases, and the ongoing need to measure impact.

Juggling spreadsheets, emails, and handwritten notes might have worked in the past, but as your non-profit grows, it becomes clear: you need a better way to manage donor relationships. Enter the CRM (Customer Relationship Management) system. For non-profits, a CRM isn’t just a nice bit of software - it could be a game-changer.

Between juggling donors, volunteers, events, and outreach campaigns, it’s easy to feel like you’re spinning plates at a circus. This is where a non-profit CRM (Customer Relationship Management) system comes in, ready to lend a helping hand.

Balancing member retention with the need to increase fees can feel like a tightrope act. On one side, you want to sustain your organisation’s financial health; on the other, you risk alienating members already feeling the strain of rising costs.

Associations are facing many challenges: juggling member expectations, delivering seamless services, and staying ahead of technological shifts. To make this juggling act more manageable, choosing the right software is crucial.

CRM login portals are the digital gateway to your organisation’s member experience. For associations, these portals serve as a one-stop platform where members can manage their profiles, access exclusive content, make payments, and stay updated on all things related to your organisation.

Managing member information effectively is the backbone of any successful association or membership organisation. Accurate, well-organised data allows you to communicate seamlessly with your members, improve their overall experience, and drive decisions that align with their needs.

Retaining members in a club is often just as crucial as recruiting new ones. When members stay engaged, they bring stability, help foster a sense of community, and often serve as the club’s most passionate ambassadors

A membership retention plan could be your secret weapon for keeping members engaged, satisfied, and committed for the long haul. A well-structured plan can help you stay proactive rather than reactive, ensuring members continue to see value in staying connected to your organisation.

When we talk about member retention, we’re simply referring to how well an organisation can keep its members engaged, satisfied, and, most importantly, renewing their membership year after year.

Retention is a critical focus for any membership organisation. Using data effectively can reveal member preferences, identify trends, and inform impactful strategies.

Event management involves numerous moving parts, and handling finances is one of the most critical. Using Xero invoices to manage event payments streamlines the process and ensures accuracy.

Event management can be complex, especially when it comes to handling payments. Integrating a reliable payment gateway platform like Stripe into your event management process can simplify transactions and enhance the attendee experience.

Campaigns are essential for driving engagement, raising funds, and promoting your organisation’s mission. Managing these campaigns effectively requires a reliable system to track and organise data.

Keeping members engaged is both an art and a science. Engaged members are more likely to renew their memberships, participate in activities, and advocate for your organisation.

Understanding and managing the member lifecycle is crucial for building a thriving and engaged membership base. From the moment someone becomes aware of your organisation to their long-term involvement, every interaction shapes their experience.

Retention is just as important as recruitment. Keeping your existing members engaged and satisfied ensures the stability and growth of your organisation. But retaining members requires more than the usual approaches - it calls for creativity and a willingness to adapt.

Increasing membership is a common goal for many organisations, but achieving it requires a blend of strategic planning, innovative outreach, and consistent effort.

Managing membership renewals is a vital task for associations, but it can often become a tedious and time-consuming process when handled manually or with legacy software.

Member engagement is essential for the success of any member-centric organisation. Engaged members are more likely to renew their memberships, participate in activities, and advocate for your cause.

Events are the heart of many association’s activities, offering members opportunities to connect, learn, and grow. However, planning and managing events can be complex, requiring careful coordination and attention to detail.

Membership retention and engagement are deeply intertwined. When members feel connected, valued, and actively involved, they are far more likely to remain part of your organisation.

Retention is the backbone of any successful club. While attracting new members is important, retaining existing ones ensures stability, community growth, and sustained revenue.

Membership retention is about more than just maintaining numbers; it is about building a committed, engaged community that supports your organisation in achieving your mission.