Balance, rates & inclusions

This page explains how to check your available balance, see what each action costs, and understand inclusions.

Viewing your balance

The Available balance card at the top of the Wallet settings shows the funds currently available to spend, whether auto top-up is on or off, and a Set up button for auto top-up. When the balance is low, the card shows Balance low. Add funds to your wallet.

If your balance is zero and you have no credit limit configured, campaigns that require funds will be blocked from sending. See Credit limits & send behaviour (what is and isn't blocked) (Document ID: 323) for exactly what is and isn't blocked.

Viewing usage and rates

Rates are the per-unit cost for each channel. To see how much each action costs:

1. On the Wallet settings, locate the Fee summary card, which shows the per-unit cost for each channel.
2. Click View usage & rates to open the Usage and rates drawer.
3. Review the panel for each channel — Call, Email and SMS. Each panel shows the unit rate, usage against any monthly inclusion and when inclusions reset. All three channels show at once; there is nothing to click to see a channel's inclusions.
4. Click outside the drawer (or the close icon) to return.

Rates are configurable per account — your rates may differ from any defaults shown in training material or screenshots.

Understanding inclusions

Inclusions are amounts included in your plan before usage is charged to your wallet. For example, your account might receive a set number of free emails per month before per-email charges begin.

• If a channel has inclusions, its panel in the drawer shows usage against the monthly inclusion (for example, Emails sent) with a progress bar, how much remains, and when the inclusion resets (for example, Resets in N days).
• If a channel has no inclusions, its panel reads Charged per unit sent. No monthly inclusions.
• Once inclusions are used, further usage is charged at the listed rate.
• Text messages typically have no inclusions — every message sent is charged at the per-unit rate.

In production, inclusion amounts are typically in the thousands or tens of thousands (for example, 10,000 or 100,000 emails). Small demo values shown in training videos are for illustration only.

How charges are drawn

Usage is charged against your wallet at the configured rate once any inclusions are exhausted. Funds are only drawn when a send is actually executed — not when a campaign is queued or scheduled. See Transactions & reporting (Document ID: 319) to review individual usage events.