Articles
Member journey mapping: A step-by-step guide
Mapping your organisation’s unique member journey is a powerful tool for understanding and improving how members interact with your organisation.
Articles
Member retention ideas: Creative strategies for success
Retaining members requires smart technology, innovation and creativity - and you’ll likely have to go beyond traditional approaches. A thriving membership organisation depends on its ability to keep members engaged, satisfied, and committed.
Articles
How to increase member engagement
Member engagement isn’t just a buzzword - it’s at the heart of any successful membership organisation. Engaged members participate actively, renew their memberships, and advocate for your mission. But how do you keep them coming back for more?
Articles
Automating membership renewals with Xero invoices
Membership renewals are the lifeblood of any association, but manually managing them can be a nightmare. Enter automation with Xero invoices - a game-changer for efficiency and retention.
Articles
How to write a donation request email
Asking for donations can feel intimidating, but a well-crafted email can work wonders. Think of it as your organisation’s elevator pitch, packed with purpose and persuasion.
Articles
Choosing the right CRM for your association
The search for the perfect CRM can feel a bit like online dating. There are countless options, each promising to solve all your problems. But how do you find “the one” that fits your association’s unique needs?
Articles
The ultimate guide to association CRM software for better member management
In the world of associations, managing members can sometimes feel like herding cats - a chaotic mix of endless spreadsheets, member enquiries, and hard work. But what if there was a magical tool that could simplify all of this?
Product updates
More exciting SwiftFox Product Updates this October
SwiftFox is powering towards Christmas! Here’s a roundup of the latest features we’ve just rolled out
Announcements
Introducing Project Ignite – Elevating SwiftFox to new heights
Introducing Project Ignite – an ambitious initiative to make SwiftFox even more user-friendly and visually appealing than ever before.
Product updates
Product Updates for November
Here’s a roundup of some of our favourite features that we’ve recently rolled out:
Product updates
Latest SwiftFox Product Updates for December
SwiftFox is always getting better! Here’s a roundup of the latest features we’ve recently rolled out.
Articles
Empowering Union Campaigns with SwiftFox CRM: A Guide to Digital Success
Digital campaigning has evolved from an optional tactic to an essential strategy for unions, especially in the post-pandemic landscape where online and hybrid methods are indispensable.
Articles
How to get your association board to approve a CRM project
Getting your association's board to approve a CRM (Customer Relationship Management) project requires a clear, compelling case that aligns with the organisation’s goals.
Articles
How automating membership renewals can boost retention and reduce workload for associations
In the association space, member retention and operational efficiency are key to long-term success.
Articles
Association Management System (AMS) vs. Customer Relationship Management (CRM): what’s the difference?
Choosing the right software for managing an association can be confusing, especially when terms like CRM (Customer Relationship Management) and AMS (Association Management System) are often used interchangeably.
Articles
How to choose a CRM for your association
Selecting the right Customer Relationship Management (CRM) software for your association is a strategic decision that can enhance member engagement, streamline operations, and drive growth.
Articles
5 ways an association CRM enhances membership management and retention
Effective membership management is at the heart of every successful association, and an association CRM can make this process more efficient, organised, and keep the focus on members rather than administration.
Articles
Top event marketing strategies for associations using SwiftFox’s AMS features
Events are important way for members to connect and engage with their professional association, and successful event marketing can make a significant impact on attendance and member satisfaction.
Articles
How association management systems drive strategic insights with data analytics
Data analytics has become an indispensable tool for associations looking to grow, engage members, and adapt to changing industry conditions.
Articles
The benefits of a fully integrated association CRM for education and training
For many associations, professional development, certification, and training are at the heart of their valuable offering to members.
Articles
Enhancing member communication with an association CRM
Clear, consistent communication is important for associations to maintain strong connections with members.
Articles
Effective member marketing using association CRMs
For professional associations, marketing is a key function not only for attracting prospects, but also strengthening relationships with current members.
Articles
Streamlining event management with a membership CRM
Continuing Professional Development (CPD) is a core value for many associations, providing members with the hands on support needed to advance in their careers and maintain certification.
Articles
Five ways Association CRMs empower member learning and professional development
Continuing Professional Development (CPD) is a core value for many associations, providing members with the hands on support needed to advance in their careers and maintain certification.
Articles
How an Association Management System (AMS) drives growth and retention
Membership growth and retention are vital to any member-centric organisation’s long-term success.
Articles
Why your association needs a membership CRM for enhanced engagement
Today’s generation of members are demanding a personalised and responsive experience when connecting with their professional association. Membership CRMs are no longer a nice-to-have; they’ve become a necessity in order to attract and retain association members.
Articles
Elevate your association’s marketing with SwiftFox CRM: a guide to digital success
With all of the competition for people’s attention online today, professional associations must leverage advanced marketing strategies to grow, engage members, and drive awareness for their organisation and mission.
Product updates
September product update
Product updates
Late september product update
Product updates
October product update
Articles
Key Metrics for Measuring and Improving Retention in Charitable Organisations
Articles
From Generic to Personal: How to Make Your Donors Feel Special
In today’s world of digital communication, your donors are constantly bombarded with messages from various organisations. So, how do you make your charity stand out and ensure that your supporters feel valued?
Articles
The Role of Data in Crafting Personalised Campaigns for Charities
Articles
Time for a New Membership Database: Transitioning is Easier Than You Think
Articles
Tech Trends Shaping the Future of Unions
The world of work is constantly evolving, and unions need to keep pace with these changes to continue serving their members effectively.
Articles
How to Use Data Analytics to Improve Member Retention in Unions
Articles
Member-Led Events: Empowering Chamber Members to Host and Lead Events
Articles
How Personalised Communication and Member Retention Go Hand-in-Hand
Articles
Is Your Chamber Still Using Spreadsheets? Here’s Why It’s Time for a CRM
Articles
How to Use Data to Drive Personalised Member Experiences
Articles
The Cost of Losing a Member: Why Retention Should Be Your #1 Priority
Articles
Membership Lifecycles: Understanding When to Re-Engage and Retain Members

Announcements
Message from the CEO John McLindon
What a busy start to the year we have had here at SwiftFox!

Product updates
New feature: SwiftBadges
What's great about a badge? Well, it's little symbol that, at a glance, can tell you a lot.

Articles
Zapier Integration with SwiftFox
We’re thrilled to announce SwiftFox’s new partnership with Zapier.

Product updates
New feature: Data Importer
A game-changing tool that spells one thing: a centralised home for all your data.

Product updates
New feature: Quick Actions
The Quick Actions menu is conveniently located right at the top of contact profiles, offering a quick and easy way to action your essential tasks.

Interview
Interview with: Ashley
ADHD in focus with Product Manager Ashley Pajević

Product updates
New feature: Organisational Relationships
The new 'Related Organisations' tool is designed to help you visualise the connections between organisations in your network.
Product updates
Introducing SwiftPredict
The suite of AI tools helping to reduce member churn, increase client retention, predict donations and more!
May 2026 recap
May was another big month in SwiftFox. We shipped the new Contact Management preferences panel, Calls & Visits UI improvements across desk and more.
Communication Wallet now required
The Communication Wallet is now the only way to pay for SwiftFox communications above your monthly plan inclusions. Here's what's changed and what to do now.
Introducing the SwiftFox Communication Wallet
This is a significant improvement to how SwiftFox handles email, SMS, and VoIP costs. You'll have a self-serve Wallet that gives you real-time visibility.
February 2026 recap
What a bumper February. It was a real Feb feast of features here at SwiftFox, with well over 100 improvements, enhancements and new capabilities shipped across the platform.
January 2026 recap
What a start to the year! If you have logged into SwiftFox recently, you have probably noticed a large number of new features and improvements.
SwiftFox AI launches today
This is a very big week for SwiftFox. A huge amount of work has gone into this release and we are excited to share our biggest feature launch yet.
A fresh new look, plus smarter ways to work
Explore the refreshed theme, new Action Centre builder, and smarter ways to manage your Lists, Posts, and Cases.
Elevate with Financial Plans, custom field & tags in settings and more
Our developers have been busy adding new features to SwiftFox. Here are some of the highlights from the latest update.
New SwiftFox features to supercharge your work
From smarter SMS campaigns to Meta Ads sync — see what’s new in SwiftFox this month.
New List Builder is live now
We’ve got some exciting news – the brand new List Builder is here!
More control, better maps, smarter tools
From custom financial fields to new map features, here’s what’s just landed in SwiftFox.
New website features now available in SwiftFox Websites
We’ve released a fresh set of features to the SwiftFox Website Platform – giving you more control over how your site looks.
Map Drawing, Field Visits & More
Draw on maps to create lists, manage field visits, share call lists across teams, and seamless form integration on Websites
Manage group bookings with ease
Discover the joy of managing group bookings with our new feature at SwiftFox Events. This tutorial will guide you through creating group tickets and tracking purchases effortlessly, making event planning a breeze.
Enhanced Tables, Event Management & Financial Tools
We’re excited to share the latest product updates designed to make your experience even better.
Leveling up events & lists in SwiftFox
Manage table bookings, consolidate duplicates, and build better targeted lists with our latest updates
Powerful new features for smarter workflows
From quiz modes to calendar views - discover the latest powerful features designed to transform your workflow management and make data tracking more insightful than ever.
Sneak peek look at new List Builder and our latest updates!
Take a sneak peek at the new List Builder and updates on conditional automation, test SMS, data table in forms, and enhanced sentiment previews.
Streamlined invoicing & Case Management tools
New features to help you work smarter: direct invoicing, address tags, case management & more.
New AI enhanced calls, streamlined accreditation management and more
Discover our new AI call features, branding updates, improved payment portal, and streamlined accreditation tools.
New delayed automations and call improvements!
Here’s a roundup of some of the features we’ve recently released, based on feedback and ideas from clients.
Some incredible new updates to start the year
We’re excited to kick off 2025 by bringing you new tools to make SwiftFox even more effective.
More exciting SwiftFox Product Updates this October
SwiftFox is powering towards Christmas! Here’s a roundup of the latest features we’ve just rolled out
Product Updates for November
Here’s a roundup of some of our favourite features that we’ve recently rolled out:
Latest SwiftFox Product Updates for December
SwiftFox is always getting better! Here’s a roundup of the latest features we’ve recently rolled out.
September product update
Late september product update
October product update

New feature: SwiftBadges
What's great about a badge? Well, it's little symbol that, at a glance, can tell you a lot.

New feature: Data Importer
A game-changing tool that spells one thing: a centralised home for all your data.

New feature: Quick Actions
The Quick Actions menu is conveniently located right at the top of contact profiles, offering a quick and easy way to action your essential tasks.

New feature: Organisational Relationships
The new 'Related Organisations' tool is designed to help you visualise the connections between organisations in your network.
Introducing SwiftPredict
The suite of AI tools helping to reduce member churn, increase client retention, predict donations and more!
Introducing SwiftFox’s New Two-Way Texts
The Power of Real-Time Engagement
SwiftFox’s Zapier Integrations

New feature: SMS for Events
You can now send SMS reminders straight from the events feature!

Why we updated SwiftFox forms.
We have a saying in our team that ‘data is personal.’
Thank you for being part of the SwiftFox journey in 2025
As we head towards the end of the year and into the Christmas break, I just wanted to take a moment to say thank you.
Our 2025 focus - building a stronger, smarter SwiftFox - with CEO John McLindon
We wanted to give you an exclusive look at what’s ahead for SwiftFox this year. In this article, our CEO, John McLindon, has shared some insights into our 2025 plans.
Introducing Project Ignite – Elevating SwiftFox to new heights
Introducing Project Ignite – an ambitious initiative to make SwiftFox even more user-friendly and visually appealing than ever before.

Message from the CEO John McLindon
What a busy start to the year we have had here at SwiftFox!
The Role of Data in Crafting Personalised Campaigns for Charities
Time for a New Membership Database: Transitioning is Easier Than You Think
Tech Trends Shaping the Future of Unions
The world of work is constantly evolving, and unions need to keep pace with these changes to continue serving their members effectively.
How to Use Data Analytics to Improve Member Retention in Unions
Member-Led Events: Empowering Chamber Members to Host and Lead Events
How Personalised Communication and Member Retention Go Hand-in-Hand
Is Your Chamber Still Using Spreadsheets? Here’s Why It’s Time for a CRM
How to Use Data to Drive Personalised Member Experiences
The Cost of Losing a Member: Why Retention Should Be Your #1 Priority
Membership Lifecycles: Understanding When to Re-Engage and Retain Members

Zapier Integration with SwiftFox
We’re thrilled to announce SwiftFox’s new partnership with Zapier.

SwiftFox Memberships Webinar
We are thrilled to launch our new memberships platform to SwiftFox.

Coding in classrooms with CEO John McLindon

How to track your client information
Are you tracking your client information?

How to manage member payments without losing members
Managing member payments can be, to say the least, challenging. Particularly if you are switching to a new payment tracker.

The changing landscape of volunteering
Volunteering is an essential part of our social fabric.

Two-Way Text Messaging with SwiftFox
Introducing two-way text messaging, as a brand-new feature on SwiftFox!

How to simplify your marketing strategy for non-marketers

How to maximise your email campaigns with SwiftFox
In today's digital age, email marketing has become an integral part of every business's strategy.

How to write an email asking for donations
Writing an email to ask for donations can be uncomfortable, but it doesn’t have to be.

SwiftFox Dashboards Webinar

Top 3 Tips with: Senior Data Scientist and Head of Operations – Jaxen Wood
Hot tip coding is not as important as you might think…

Our 2023 guide to keeping members engaged and reducing member churn
Are you looking for ways to improve prospect journeys and retain members?

The Best Music for Concentration at Work
Your work playlist designed by an introvert and an extrovert

The Great Resignation
Five top tips to retain your best talent

2021 Census: Accounting Industry
What did the 2021 Census reveal about the accounting industry?

5 Steps to enhance your Succession Plan
Over 50% of partners will retire in 5 years – how should firms prepare?