Emails sent by an Automation are kept in the same Campaigns list as the campaigns you build by hand, so you can review automated and manual sends from one screen instead of opening automations one at a time. They are not shown by default, though — the Campaigns list arrives with automation emails filtered out, so unhiding them is the first step.
Automation emails are hidden by default
Open Emails from the left navigation to reach the Campaigns list. The Default view arrives with two filters already applied, and the toolbar control shows the count — it reads 2 Filters rather than Filter columns. Both are Owner Type filters set to exclude:
- Owner Type — exclude — Person — hides one-to-one emails sent from a contact record.
- Owner Type — exclude — Automations — hides emails sent by an automation.
So until you remove the second filter, the list shows bulk campaigns only, and no automation email appears however many have been sent. If you are looking for an automated send and cannot find it, this is almost always why.
Full detail on the default view, its columns and the rest of the filters: The Campaigns list & filters (Document ID: 75).
Show automation emails
- Open Filter columns on the Campaigns list toolbar. The panel is headed Filtering and lists the applied filters as rows.
- Find the row reading Owner Type — exclude — Automations and click its Remove button.
- Click Apply filter.
Automation emails now appear in the list alongside your standard campaigns.
This changes what you see, not what your colleagues see. The Emails table's view tabs are shared across your organisation, but removing a filter only rearranges your own screen — it is Save to view that would update the view for everyone, and that needs the Manage Saved Views permission. See Saved views on the Emails, Forms and Events tables (Document ID: 431).
To hide them again, open Filter columns, use Add a new filter to put the Owner Type — exclude — Automations filter back, and click Apply filter. Clear all removes every filter at once, which also brings in the one-to-one emails hidden by the Person filter.
What you can see
Once automation emails are showing, open any one of them to:
- view its delivery statuses,
- see which Contacts received it, and
- identify which automation triggered the send.
This gives you oversight of automated email activity from a single screen, the same way you review manually-built campaigns. For what the campaign page itself reports — the top-level delivery stats, the recipient table and the links breakdown — see Reporting & analytics (Document ID: 79).
Using Owner Type the other way round
Owner Type classifies each send by what created it, so the same filter narrows the list as well as widens it. Leaving the exclude — Automations filter in place and removing exclude — Person gives you manual and one-to-one sends; removing both gives you everything. Set it to suit the review you are doing — clearer reporting, auditing, or tracking down a specific send.