The Calls landing page — opened from the left navigation — lists every call list you've created, with live stats for each and a per-list actions menu. This is your control centre for monitoring progress and managing lists. Two buttons sit at the top-right: Create call list and Bulk call list.
The Calls table
Each call list is a row in the table. The columns are:
- Call List Name — the name you gave the list. Click the Start call button (the phone icon) on the row to open the in-call console.
- Survey — the Form attached to the list.
- Sentiment — the sentiment summary for the list (applies to users using VoIP, since sentiment comes from VoIP-call transcripts).
- Called — how many Contacts have been called.
- Remaining — how many Contacts are still to be worked.
- Call Back — Contacts tagged Schedule callback.
- Voicemail — Contacts you Left voicemail for.
- No Answer — Contacts tagged No answer.
- Total Calls — the overall total for the list.
Together these columns give you an at-a-glance view of how far through a list you are and how the calls are landing.
Per-list actions menu
Each row has an actions menu (the three-dot / Settings button) with these options:
- Generate report — produce a report for the list.
- Edit — adjust the list.
- Voicemail list — re-queue everyone you Left voicemail for.
- Not answered — re-queue everyone tagged No answer.
- Callback later list — re-queue Contacts tagged Schedule callback to call at a better time.
- Rename — change the list's name.
- Delete — remove the list.
Monitoring progress
- Use Called and Remaining to see how far through each list you are.
- Watch the Call Back, Voicemail and No Answer columns to decide when to spin up a follow-up queue.
- For VoIP users, the Sentiment column shows how conversations are trending across the list.
- Inside a list, the console's My activity action shows your individual calling activity.