Join our team!

Are you ready to be a part of a dynamic team working towards creating the world's best campaign CRM, SwiftFox?

The Red Fox Group, a data, analytics, and technology firm based in Melbourne, is rapidly expanding its team of dedicated Account Managers. We prioritise not only your skills and experience but also the essential qualities of being a good fit, maintaining a positive outlook, and having a proactive attitude.

At The Red Fox Group, we operate on values that define our culture

• Startup Culture
• Curiosity & Innovation
• Diversity & Respect
• Integrity & Transparency
• Responsibility
• Community

About the role:

As an Account Manager, you will be working directly with our clients to help them use our SwiftFox platform to achieve positive change. You will be a key member of our Client Team, reporting directly to the Head of Client Experience. We offer a competitive salary, and upon completion of your training, the option of hybrid working.

Your Responsibilities:

As an Account Manager, you will be responsible for:

• Maintaining and strengthening relationships with clients using SwiftFox CRM.
• Growing and developing new client relationships
• Implementing SwiftFox with new clients
• Providing in-person and online client training
• Ensuring clients derive maximum value from SwiftFox
• Collaborating with the Product Team to evolve our software based on client feedback
• Going above and beyond to support our clients, distinguishing us from other software providers

We welcome applicants from any background, with a particular interest in those with experience in account management, technology, business, client service, or communications.

We are looking for individuals who want to grow with us. Several years of experience in Account Management is preferred, however we are open to receiving applications from those with less experience in Account Management.

About You

We're looking for someone who:

• Loves working with people
• Is proactive rather than reactive
• Has excellent communication skills, particularly via email, in meetings and on the phone
• Is able to lead meetings with important clients confidently
• Has a high attention to detail
• Is passionate about advancing your client management capabilities
• Has a growth mindset

What You Get To Do:

• Work closely with a diverse range of clients
• Lead a number of exciting client projects
• Enjoy flexible work hours and locations
• Be part of an equal opportunity employer
• Benefit from a competitive salary
• Work with the latest technology and contribute to a product with a positive social impact
• Access extensive opportunities for learning, including formal education

How To Apply

If you're excited about joining us, please submit your CV and cover letter (and anything else you'd like us to review) to careers@theredfoxgroup.com.au. Interviews are conducted in person in Melbourne.

When applying, let us know your pronouns and any modifications you may need during the interview process.

Why The Red Fox Group?

Our story revolves around our passion for data and our commitment to making it accessible to every business. We love helping people use their data to make better decisions.

The Red Fox Group combines data intelligence, data gathering, data wholesale, and digital marketing, while SwiftFox CRM serves as the ultimate organisational hub, encompassing client relationship management, email communication, surveys, events, pipeline coordination, team collaboration, and data visualisation.

Diversity & Inclusion

The Red Fox Group values diversity, respect, integrity, and responsibility.

We encourage applications from all backgrounds and communities. If you need any modifications, our team is here to assist. Join us on our journey of innovation and inclusivity!

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