Text message numbers & sender IDs

The Text messages settings page shows the numbers and custom sender names configured for your account. These are the identities your text messages are sent from.

View configured numbers and senders

1. Go to Settings → Communications → Text messages.
2. Review the configured numbers available to your account. Use the pencil icon beside a number to edit its details.
3. Under Custom Sender Names, review the custom sender names (sender IDs) set up for your account. A custom sender name shows your organisation's name as the sender instead of a number, where supported.

Request a new number or sender name

Provisioning a new number or a custom sender name is not self-serve, and new sender names must be approved (under ACMA spam-mitigation rules):

1. Note the number or sender name you need.
2. Click Request New Sender Name, or contact SwiftFox Support (support@swiftfoxcrm.com).
3. Once provisioned, it will appear on this page and become available when sending text messages.

Notes

• Recipients cannot reply to a message sent from a custom sender name.
• Sending text messages requires the appropriate SMS permission on one of your user groups.
• This page is for viewing and requesting sending identities; composing and sending messages happens in the Text messages feature itself.